Overview

I am an ICT Engineering student at Erbil Polytechnic University with experience in both technical studies and operational work. Through roles in customer support and operations, I have developed strong problem-solving and communication skills. I am continuously working on improving my programming and web development knowledge and plan to pursue a career as a full-stack developer.

Education

Bachelor of ICT Engineering

Erbil Polytechnic University - Technical College of Computer and Informatics Engineering
Information & Communication Technology Engineering
2023 – 2027

CS50x: Introduction to Computer Science

Harvard University (Online)
Instructor: David J. Malan
2026 – January 2027 (Ongoing, Certificate Provided)

Work Experience

Cashier

Halkawt Market - Choman, Erbil | July 2021

  • Processed customer transactions accurately and efficiently.
  • Maintained a clean and organized workspace.
  • Provided friendly and reliable customer service.

PVC & Aluminum Technician

Nawprdan Workshop - Choman, Erbil | April–December 2020, July–September 2024

  • Measured, cut, and assembled PVC and aluminum components.
  • Operated tools and machinery while meeting project deadlines.
  • Worked closely with team members to ensure installation quality.

Rider Support Agent

Lezzoo - Erbil | July–September 2025

  • Provided technical and operational support to riders.
  • Resolved application and delivery-related issues.
  • Maintained accurate records of support interactions.

Operations Management Agent

Lezzoo - Erbil | October 2025 – Present

  • Managed daily operational workflows and order fulfillment.
  • Provided real-time support to customers, drivers, and merchants.
  • Collaborated with internal teams to resolve operational challenges.

Skills

  • Programming: C++, Python, JavaScript
  • Web Development: HTML, CSS
  • Tools: Git, GitHub
  • Problem Solving & Critical Thinking
  • Team Collaboration & Communication

Languages

Kurdish

Native speaker with excellent comprehension.

English

Fluent in reading, writing, and speaking.

Arabic

Intermediate proficiency in communication.